Terms of Service

1. About Vastali

Vastali is a SaaS (Software as a Service) booking and membership management platform designed for wellness businesses. It enables business operators ("Business Accounts") to create booking pages, manage services, accept payments, and communicate with their customers ("End Customers").

These Terms govern your use of the Vastali platform at vastali.com and any associated mobile applications. Vastali is operated as a software platform — we are not a wellness service provider and are not responsible for the quality or delivery of services offered by businesses using our platform.

2. Accounts

To use Vastali, you must create an account with a valid email address. You are responsible for maintaining the security of your account credentials. You must not share your login details or allow others to access your account.

Business Accounts are created by operators who wish to use Vastali to manage their business. You must provide accurate business information during setup.

Customer accounts are created by individuals wishing to book services at businesses using Vastali. Customer accounts may be created with just an email address.

3. Platform subscription (Business Accounts)

Business Accounts are billed monthly on a subscription basis. A 14-day free trial is available for new accounts — no credit card is required to start.

After the trial, you must select a paid plan to continue using the platform. Available plans and pricing are listed at vastali.com/pricing. You may upgrade or downgrade your plan at any time. Upgrades take effect immediately; downgrades apply at the start of the next billing cycle.

If you do not select a plan after the trial, your account will move to read-only status. Your data will not be deleted.

You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial billing periods.

4. Platform fee

In addition to the monthly subscription fee, Vastali charges a platform fee on each paid booking processed through the platform. The fee is a percentage of the transaction value and is deducted before the remainder is transferred to the business operator's Stripe account. The applicable platform fee rate is shown on each plan's pricing page.

The platform fee is non-refundable in cases where the customer is refunded (the refund comes from the business operator's connected Stripe account).

5. Payments via Stripe

All payments on the Vastali platform are processed by Stripe, Inc. By accepting payments as a business operator, you agree to Stripe's Connected Account Agreement. Vastali acts as the platform operator; your Stripe Express account is your own.

Vastali does not hold funds on your behalf. Money is transferred directly between the customer's payment method and your connected Stripe account, net of the platform fee.

6. Acceptable use

You agree not to use the Vastali platform to:

• Offer services that are illegal, fraudulent, or harmful
• Impersonate any person or entity
• Attempt to gain unauthorised access to the platform or other users' data
• Use the platform to send unsolicited communications (spam)
• Violate any applicable laws or regulations

Vastali reserves the right to suspend or terminate accounts that breach these terms without refund.

7. Intellectual property

The Vastali platform, including its software, design, and content, is owned by Vastali and protected by intellectual property laws. You may not copy, reproduce, or distribute any part of the platform without prior written consent.

You retain ownership of all data you upload to the platform (service descriptions, business information, customer notes, etc.).

8. Availability and service levels

We aim to keep Vastali available 24/7 but do not guarantee uninterrupted availability. Planned maintenance will be communicated in advance where possible.

The platform is provided "as is" without warranty of any kind, express or implied, to the extent permitted by law.

9. Limitation of liability

To the maximum extent permitted by applicable law, Vastali shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of revenue, loss of data, or loss of business.

Our total liability to you in connection with these Terms shall not exceed the total fees paid by you to Vastali in the 3 months preceding the event giving rise to the claim.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to account holders by email at least 14 days in advance. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.

11. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

If you have questions about these Terms, please contact us at hello@vastali.com.