Issuing Refunds

How to refund a customer for a paid booking.

Refunds are processed directly through Stripe when you cancel a paid booking from the dashboard. The amount is returned to the customer's original payment method.

Issuing a full refund

1Open the booking from the Bookings page
2Click Cancel Booking
3Select Issue full refund
4Confirm the cancellation
5Stripe processes the refund — funds return to the customer within 5–10 business days

Issuing a partial refund

1Open the booking detail page
2Click Refund
3Enter the amount to refund
4Add an optional note for your records
5Click Confirm Refund

Booking detail page showing the Refund button and refund amount field

Note: Stripe's processing fee on the original payment is not refunded when you issue a refund. You absorb this cost. Factor this into your cancellation policy.

No-show policy

For no-shows within your cancellation window, you can choose not to issue a refund. The booking is cancelled but the charge is retained. The customer receives a cancellation email noting the no-refund policy.